Help
No, it’s not possible. You will need to place a new order and the previous one will be canceled.
Yes, it is possible for most products. Write a note in the order before proceeding to check out the order.
Yes, it is possible for most products. Write a note in the order before proceed to check-out of the order.
The material we use is an eco-sustainable high quality biopolymer with excellent mechanical performance.
Unfortunately, for the moment, we cannot supply the models.
To receive a copy of the invoice contact us via chat, email or ticket.
If you’ve changed your mind, you can simply not return the product.
Contact us via chat, email or ticket.
Contact us via chat, email or ticket.
The grease that we recommend to use for the assembly of our products is based on PTFE or lithium.
Our steering wheels do not include electronics, but in the product description there are links where you can buy a compatible one.
Send us a photo of the product and the order number and we will solve the problem.
You must contact us via chat, email or ticket by giving us the order number and indicating us:
– which product to add
– payment method (PayPal / Bank transfer)
The selected product will be included in the package only if it has not yet been shipped. Otherwise a new shipping label will be created.
You will immediately receive an email to the address you entered on the order form.
You will immediately receive an email to the address you entered on the order form.
Try Create! An innovative service by 3DRap. Upload your 3d model and obtain a free quote to realize your idea.
http://create.3drap.it
send a mail to create@3drap.it and our team will help you!
The V3.5 shifter mod is much more robust, has greater durability and allows harder gear shift.
All our products are laboratory tested to last as long as possible. Correct assembly is important for the durability of the product.
Contact us via chat, email or ticket.
Of course, it’s possible to make an appointment. To make an appointment, contact us via chat, email or ticket.
We will send you an email only when your order leaves our warehouse. Your order will be delivered the day indicated in the order detail.
Add the products in the cart and choosing your country you will be able to see the exact cost of the shipping cost.
You will receive a confirmation email with all the data of the new order; if you have not received the confirmation email and it is not even present in your spam folder, it is very likely that the order has not been correctly entered.
Check that the product you are buying is not OUT OF STOCK, make sure that you have not made any typing error, that your card’s spending limit has not been exceeded, or that the card has not expired.
Making an order online is very easy:
- Search for the product you want by searching or browsing our website
- Choose the one you like and add it to your cart
- Select the delivery and payment methods you prefer, fill in your details and confirm the order. You will receive a confirmation email with the details of your order.
No, there is no need to be registered to make a purchase.
You can proceed to the classic checkout to the cart and choose the PayPal / CreditCard payment item in the last step. In this way, you can pay by Credit Card without being registered on PayPal.
Unfortunately our couriers don’t allow us to send cash on delivery.
Of course, for us you are in the first place and it is essential that you are satisfied. If you change your mind or unfortunately there are problems, you can decide to return the purchased product and it will be refunded. The request must be received within 14 days of receipt of the order by contacting us via chat, email or ticket.
To return you must send the item to our address:
3DRAP SRL
Via Piano Alvanella SNC
83024 – Monteforte Irpino (AV)
Italy
It is necessary to add the purchase receipt with the order number in the return package.
Please note: if we do not receive the order number in the package we will not be able to make any refund!
You can track the shipment of your order using the following link and entering the tracking code provided by us:
https://www.17track.net/
Delivery time depends on many factors: product availability, payment method, delivery method and additional services. If you choose a payment by bank transfer, the delivery date will be fixed only after confirmation of payment. Usually the preparation time of the products is 48 working hours from when it is processed (for the steering wheels the preparation time will be 2 to 6 working days before shipment). Note: If you have chosen the coating option for the handles, it will take a few more days to work, depending on the request. We will send you an email with the tracking code when it is shipped.
We will send you all the information on the status of the order on the email you indicated in the order or you can contact us via chat, email or ticket.
You can cancel your order until it is shipped by contacting us via chat, email or ticket. If you had already paid for the order online and it has not yet been shipped, we will refund the total amount. If you have already received the product, you can contact us via chat, email or ticket. If the order has already been sent, you can reject the shipment when the courier will deliver and in this case we will only refund the cost of the products purchased without the Shipping fees.
PayPal is a very simple, fast and reliable payment method very widespread on the web that allows you to purchase without entering your credit card information. By selecting the payment with PayPal you will be redirected to a page on the PayPal site where you will enter your email address and the your password and you will make the payment.
You can change the shipping address only if the order is not yet shipped. Send the request to our Customer Service by chat, email or ticket.
You can request the modification of the ordered items or the quantity only if the order is not yet shipped.
To change the order you must contact Customer Service via chat, email or ticket.
No, it’s not possible to pay in installments.
The courier will leave you a notice of non-delivery with a phone number to contact to arrange a new delivery.
For Italy we offer the following delivery methods:
- GLS courier: 1-2 working days from shipment
- Italian Post Office: 5-7 working days from shipment
For foreign countries we offer the following delivery methods:
- UPS courier: 2-5 working days from shipment
- Postal Service: 5-30 working days from shipment
yes, we ship our products all over the world!
